A nugget on collections

A nugget from Trey Ryder's, Lawyer Marketing Alert:


A READER WRITES In response to last week’s article about collecting receivables, Lisa Derr offers this suggestion:

I have a suggestion for collection. Every month on the bottom of every single bill, the attorney in our firm writes a short note on each bill to the client. This may include a reminder for when we are next meeting, what we’re waiting for, or if the bill has not been paid a reminder to pay. We do not bill for these notes. It is a great way to force each attorney to review each case once a month and see if something was missed so that nothing falls through the cracks. In addition, the client is used to seeing our handwritten comments as positive communication about the case. In difficult cases, we may finally say in that note that if they do not send payment by "X" date that we will be forced to send to collections, etc. but it is rare for us to get to that point and our receivables are overall extremely low.

Lisa Derr Derr, Doyle & Villarreal, LLC
Beaver Dam, Wisconsin
llderr@derrlaw.com