More billing "stuff"...

A nugget from Rjon Robbins over at How to make it rain:

Over & over & over again we see that by establishing some basic routines in small law firms that clients can count on, the volume of repeat and referral business increases and accounts receivables tend to decrease too. Even getting into the habit of sending out a bill each month like clockwork creates a level of predictability that comforts clients. You wouldn't think it works this way - clients feeling more comforted by receiving a bill - but it does, even in contingency firms that don't traditionally issue a fee statement until the end of a case.

I am amazed at the number of small law firms that do NOT send out monthly bills. It leaves me speechles to think of the lost communication opportunity and income opportunity that not sending your client a monthly bill causes. The only clients to whom we do not send monthly bills are residential real estate transaction clients...we'll either get paid at a closing or bill them post-closing.