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Solo In Chicago

...empowering the Second City's entrepreneurial legal community

Thursday, March 29, 2007

Client satisfaction programs

Saw this quote by a firm marketer:

Less than 25% of law firms are doing any client satisfaction programs at all.

True or false? We do an end-of-representation client survey. I'm not thrilled with it. Need to think up a better incentive so that clients complete them and return them.

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