Happy Clients...

ABA's Law Practice Today had a good piece entitled, Ten Golden Rules to Make Your New Client Happy. Some of the tips we've seen before, but I thought this was a good, new one:

1) Send Your New Client a “Client Welcome Kit”

I am amazed at how few law firms do this. In addition to a well-written cover letter from the managing partner, include your firm brochure, a client service pledge, a current list of contacts with direct dial phone numbers and email addresses and a nice gift.